We advise all our browser customers to go through the Payment Policy in detail before submitting any purchase at our site.

Hotel Reservation

By default, all Hotel Reservations require a payment equivalent to one night’s room rent to be remitted to kolkatahotel.net in advance. However, there are some hotels that require payment towards room charges for your entire stay period, in advance. There are some hotels that require advance for the entire period of stay, but only for specific periods during the year, which are usually their "high season". The advance requirement by each hotel are clearly defined on the Room Listing Page for each of the room types being offered; and the Payment Information Page, where the actual amount to be remitted is detailed.

In most cases advance, whether for one night or for the entire stay period, is collected only towards room charges. The customer is expected to then settle all balance charges including taxes or services charges if any levied, at the time of departure. However, some hotels have room tariff inclusive of one or more meals or have packages inclusive of meals, transfers, sightseeing and other such components, besides room rent – which they may like to collect in advance. The Rate Listings clearly indicate what facilities/services are included in that rate, with the understanding that the customer will settle the balance amount payable directly on departure.

Car Reservation

Car Transfers (surface transfers) have to be fully paid for, in advance. The amount payable is equivalent to the basic charge for the Service Type selected by you e.g. Airport Transfer or Full Day Car Hire etc. Any Extra Kilometer or Extra Hour Charges or any charge accruing from use of the facility beyond the basic inclusions, will require to be paid directly by the customer. Such payments must be made directly to the driver, before disengaging the vehicle.

Packages

All Featured Packages, conducted by specialist Tour Operators, will require to be fully paid for in advance. The Package Listing page clearly indicates the details of the Tour being offered, what facilities and services are included in the tour price, cancellation and refund policies and all other relevant details.

Methods

To make it simpler for our customers, we have provided several payment options to choose from.

Customers may pay by Credit Card – either Visa or Master Card; pay by cheque or cash deposited into the nearest branch of the ANZ Grindlays/Standard Chartered Bank, crediting our account; Wire Transfer the money from anywhere in the world to our ABN Amro Bank account, using the Bank’s Swift Code to facilitate quick transfer, or pay by Demand Draft and courier the same to our address to reach before the travel date. However, bookings for which there is less than two day’s lead-time, between the date of booking and date of travel, the only payment option available is by Credit Card. Details with regard the various payment options, Bank Accounts etc are available on the Payment Information Page at the site.

Paying By Credit Card : kolkatahotel.net allows a secure payment option for all users wanting to pay through their credit cards. Via our affiliation with M/s Easy Net, we accept both Master card and Visa. We will begin to accept American Express cards shortly. To enable online real-time payments, we have direct connectivity with a Secure SSL based Payment Gateway (owned and operated by CC Avenue). When you provide your card details on this secure SSL link, the Master card or Visa network authorize the card details entered as well as the purchase amount.

Paying By Personal Key Number (PKN) : For enhanced safety, CC Avenue have also introduced a very secure payment option for all users wanting to pay by credit card BUT not wanting to submit their card details on the internet.

On registration with Easy Net for the facility of Personal Key Number you are allotted a Personal Key Number (a 9 digit unique number), which operates as a secure identification for all credit card transactions on the Net. For more details click the PKN logo available on the Payment Information Page at the kolkatahotel.net site.

Tariff

Most Indian Hotels have published their Room Tariff in Indian Rupees. Some hotels have published their Tariff only in US Dollars. Some hotels have published their tariff separately in US Dollars and Indian Rupees. The Indian Rupee Tariff is applicable only for Indian nationals. The US Dollar tariff is applicable for all foreigners and Non Resident Indians – NRI’s. Foreigners residing in India with valid work permits are allowed to settle their bills in Indian currency but will pay the equivalent of the US Dollar room tariff.

Indians selecting hotels with only published US Dollar tariff will require to pay the rate in Indian Rupees converted on the spot at the time of departure, when the payment is being made. On-line Currency Conversion facility is provided on the Home Page of our site. Similarly foreigners and NRI selecting hotels with published tariff in Indian Rupees, will pay in equivalent US dollars as per the conversion rate applicable at the time of making the payment.

Transport Tariff is in Indian Rupees.

Refund of Advance

Every time you make a booking at our site, the confirmation voucher indicates a "Cancel By Date". In case of change in travel plans necessitating cancellation of your reservation, please remember to do so within the specified "Cancel By" date using the cancellation option/feature provided at our site. Timely cancellations will ensure full refund of the Advance amount paid, less cancellation/bank charges, if any, and out of pocket expenses like postage etc. In case the advance was paid using a Credit Card, then the Transaction Charges levied by CC Avenue, who are the Payment Gateway service providers, will be deducted from the refundable amount.

Please remember, that CC Avenue and/or the hotel, reserves the right to retain the advance amount received against confirmed reservation as Retention Charges, in case you fail to adhere to the cancellation norms.

Although most hotels have Retention Charge equal to one night’s room charge, there are hotels that define cancellation and retention charge norms differently. Therefore please be advised to read the Hotel Guarantee, Deposit and Cancellation Policies, before submitting a booking. Also you are advised to separately read the cancellation norms applicable for car hire.

Contact Mukesh Bajaj at contact@kolkatahotel.net for more details or for even a specific query that you may have.